Privacy Policy & Terms of Use

Our Commitment to Privacy

Welcome to Dilumina Cleaning. Based in Whitman, Massachusetts, we are fully committed to protecting your privacy and ensuring a secure experience. This document outlines how we collect, use, and safeguard your personal information when you visit our website or book our residential and commercial cleaning services across MA.

Information We Collect

When you interact with us for quotes or services, we may collect the following data:

• Personal Identification: Name, phone number, and email address.
• Service Information: Property address, square footage, specific cleaning requirements, and access instructions (e.g., gate codes or key locations).
• Technical Data: IP address, browser type, and interaction metrics gathered through standard tracking cookies to improve our website's performance.

How We Protect & Use Your Data

We use your information strictly to provide exceptional cleaning services, process billing, and communicate regarding your appointments. We do not sell, rent, or trade your personal information to third parties.

In compliance with Massachusetts Data Security laws, we implement robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access or disclosure.

Service Terms & Cancellations

By booking a service with Dilumina Cleaning, you agree to the following terms designed to respect the time of our local staff:

• Cancellation Policy: We require a minimum of 48 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
• Property Access: It is the client's responsibility to ensure our team has safe and unobstructed access to the property at the scheduled time.
• Liability: Dilumina Cleaning is fully insured. While we treat every home with the utmost care, please secure highly fragile or irreplaceable items prior to our arrival.

Cookies & Website Tracking

Our website utilizes cookies to deliver a better user experience. By clicking "Got it!" on our cookie banner or continuing to navigate our site, you consent to our use of these technical trackers. You may disable cookies in your browser settings, though this may affect site functionality.